FAQ

Frequently Asked Questions (FAQ)

Below are answers to some common questions about shopping with CHAESHAA.

1. How long does shipping take?

Orders are typically processed within 1–2 business days after payment confirmation.

Estimated delivery time:

Metro cities: 3–5 business days
Other cities and towns: 5–7 business days

Delivery times may vary depending on your location and the courier service.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or message. You can use this tracking number to monitor the delivery status of your order.

3. What is your return policy?

We accept returns within 7 days of delivery if the product is damaged, defective, or incorrect. The item must be unused and in its original packaging.

For more details, please refer to our Refund Policy page.

4. Can I cancel my order?

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

If you need to cancel your order, please contact us as soon as possible.

5. What payment methods do you accept?

We accept secure online payments through major payment methods including:

Credit Cards
Debit Cards
UPI
Net Banking
Wallets

All payments are processed through secure payment gateway providers.

6. Are your products safe for everyday wear?

Yes, our jewelry is designed to be lightweight, comfortable, and suitable for everyday wear. To maintain the quality and shine of the jewelry, please follow the care instructions provided on the product page.

7. How should I care for my jewelry?

To keep your jewelry looking beautiful:

Avoid contact with water, perfumes, and chemicals
Store jewelry in a soft pouch or box
Clean gently with a soft cloth after use

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will assist you with a replacement or refund.